Customer obsession, enabled with AWS Connect
AWS Connect Accelerator Advantage
THE FASTEST PATH TO A SMARTER CONTACT CENTER.
Amazon Connect as a CCaaS is chosen for its scalability, flexibility, and enterprise-grade potential. Yet most organizations face two critical challenges: how to get live quickly, and how to maximize the platform once it’s running. That’s where the Ollion Amazon Connect Accelerator comes in. We’ve distilled our implementation experience into a 6-week accelerator program that delivers everything the market expects, with AI-powered enhancements that set your contact center apart
AI-Driven Routing
Guided intelligence that adapts to customer context, not just static rules
Real-Time Agent Assist
Transcription, compliance nudges, and knowledge surfacing while the agent is live on a call.
Voice Biometric Authentication
Secure, frictionless identity verification with each interaction.
Predictive CX Analysis
Beyond dashboards, we deliver churn indicators, loyalty scoring, and proactive insight.
Accelerated Delivery Model
Proven frameworks, templates, and automation get you live in 6 weeks or less, with clear outcomes and no wasted time.
Your Outcome
In just 6 weeks, you’ll have a production-ready, AI-enhanced contact center that drives faster resolution times, empowers agents with the right tools, creates happier customers, and provides full visibility into customer experience performance.
Why Ollion
Ollion offers a predictable approach with a clear scope, defined costs, and a 6-week delivery timeline. The solution is future-ready, with AI-powered features built in from the start rather than added later, and scalable to meet today’s needs while expanding as your business grows. To set you up for success, you’ll also receive a free 1:1 discovery session with a Connect Expert.
AWS Connect addresses key challenges across industries
Retail
Retailers aim to balance rapid deployment, data privacy, and store-level governance while keeping costs predictable. AWS Connect for Retail enables this by delivering cost efficiency, agility, and superior customer experiences through elastic multi-channel routing, rapid new channel deployment, and integrated analytics—supporting scalability, seasonal volumes, omnichannel consolidation, and real-time customer engagement.
Financial Services
Financial Services organizations strive to balance rapid cloud adoption with regulatory compliance, data privacy, and cost visibility. AWS Connect for FSI delivers cost efficiency, speed, and enhanced customer experiences through pay-as-you-go telephony, secure multi-channel support, and real-time analytics—driving savings, faster deployment, and improved service across self-service, fraud response, and client support.
Non-Profits
Nonprofits aim to deliver donor-centric service at scale while ensuring compliance and controlling costs across campaigns and regions. AWS Connect for Nonprofits provides cost-effective scalability, rapid crisis and event response, and personalized engagement through elastic multi-channel routing and real-time analytics—driving savings, faster deployments, and deeper donor and program insights.
technologies
Connect
Athena
Bedrock
GitHub Actions
App Glue
Kinessis
Lambda
Lex V2
OSS
QuickSight
RedShift
S3
Connect
Athena
Bedrock
GitHub Actions
App Glue
Kinessis
Lambda
Lex V2
OSS
QuickSight
RedShift
S3
Connect
Athena
Bedrock
GitHub Actions
App Glue
Kinessis
Lambda
Lex V2
OSS
QuickSight
RedShift
S3
AWS Connect Accelerator Package
Basic Package 3 Weeks | $25,000+
- Support for up to 25 agents
- Up to 10 Simple call flows and 10 queues
- Estimated Wait Time announcements in queue
- 100% call recording for compliance
- Contact Lens for call insights
- Live chat with agents
- Out-of-the-box real-time and historical reports
Launch Package 4 Weeks | $40,000+
LAUNCH YOUR VOICE-FIRST CONTACT CENTER
- Support for up to 100 agents
- Up to 5 call flows and 5 queues
- Estimated Wait Time announcements in queue
- 100% call recording for compliance
- Contact Lens for transcription, sentiment, and categorization
- Lex bot for routing only
- Live chat with agents
- Out-of-the-box real-time and historical reports
- Training + knowledge transfer so your team can operate Connect confidently
Growth Accelerator 6 Weeks | $60,000+
ORGANIZATIONS READY TO EXPAND INTO OMNICHANNEL ENGAGEMENT + DEEPER INSIGHTS
Everything in the Launch Package, plus:
- Lex bot for FAQs (up to 10 intents or 20 responses)
- Chat and task management channels
- Advanced real-time & historical reporting refinement
- Smart callbacks to reduce wait times
